RETURN, REFUND & REPLACEMENT POLICY

Rabari Artistry – Handmade With Love, Created To Last

At Rabari Artistry, every product is handcrafted with care, creativity and attention to detail. Since our products are handmade and often customized, we follow a transparent return and refund policy to ensure a smooth shopping experience.

By placing an order on www.rabariartistry.com, customers acknowledge and agree to the following policy, subject to applicable consumer protection laws.

  1. Return Policy
  • Return or replacement requests are accepted for products that arrive damaged, defective, incomplete or significantly different from the confirmed order specifications.
  • Customers must report any eligible issue within 2 days of receiving the product.
  • Returns due to a change of mind, personal preference or incorrect product selection by the customer are generally not accepted.
  • Customized, personalized and made-to-order products are not eligible for change-of-mind returns or cancellations once production has started.
  • This does not affect customers’ legal rights regarding defective, damaged, misdescribed or incorrectly supplied products.
  1. Mandatory 360° Unboxing Video Guidelines

To ensure transparency and protect both the customer and Rabari Artistry against transit damage, missing-item and delivery-related disputes, a complete, original and unedited unboxing video is required when submitting a damage, missing-item or defective-product claim.

Customers must follow these instructions:

Step 1: Record All Sides of the Package Before Opening

  • Record the complete outer package from all six sides: top, bottom and all four sides.
  • Clearly show the overall condition of the parcel.
  • Capture any dents, holes, scratches, tears, crushed corners, tampering or visible damage.

Step 2: Clearly Show the Shipping Label and Invoice

  • Record the courier shipping label attached to the package.
  • The AWB/tracking number, recipient details and shipping information must be clearly visible and readable.
  • Show the invoice or billing label attached to or supplied with the parcel.
  • Ensure the package identification details are captured before opening.

Step 3: Show All Seals and Packaging Closures

  • Record all tapes, seals and package closures before cutting or opening the parcel.
  • Clearly show whether the package is sealed, damaged or appears tampered with.

Step 4: Record the Complete Unboxing Process

  • Start recording before opening the package.
  • Record the entire process of cutting the tape, opening the parcel and removing protective packaging.
  • Show every layer of packaging, bubble wrap, foam, fillers and protective materials.
  • Do not stop, pause or restart the recording during the unboxing process.

Step 5: Show the Product From All Sides

After removing the product, clearly record:

  • Front and back views.
  • Top and bottom views.
  • All four sides, wherever applicable.
  • Close-up views of cracks, scratches, breakage, dents, missing components or other defects.
  • All accessories and items received inside the package.

Step 6: Video Quality and Authenticity

The video must meet the following requirements:

  • Original camera recording.
  • Continuous, uninterrupted footage.
  • No editing, cutting, trimming, transitions or merging of clips.
  • No filters, artificial effects or speed modifications.
  • Clear lighting and proper camera focus.
  • Shipping label, packaging and product damage must be clearly identifiable.

Strict Video Acceptance Conditions:

  • Blurred or unclear videos will not be accepted as sufficient evidence.
  • Edited, cropped, merged, interrupted or incomplete videos will not be accepted as valid unboxing evidence.
  • Videos that fail to show the package from all sides before opening, the shipping label and the complete unboxing process may be considered insufficient for claim verification.
  • Please retain the original parcel, invoice, shipping label and all packaging materials until the complaint is resolved.

Important: The unboxing video is requested as supporting evidence for claim verification. Claims will be assessed on their individual merits and applicable consumer protection requirements.

  1. Damaged, Defective or Missing Products

If your product arrives damaged, defective or incomplete:

  1. Contact Rabari Artistry within 2 days of delivery.
  2. Share your order ID and registered contact details.
  3. Submit clear photographs of the product and its packaging.
  4. Provide the original, unedited 360° unboxing video following all the guidelines mentioned above.
  5. Our team will review the complaint and communicate the resolution.

Claims will be reviewed based on the available evidence, product condition and applicable policies and laws.

  1. Replacement Policy
  • Once a damage or defect claim is approved, Rabari Artistry will arrange a replacement wherever applicable.
  • Replacement products are generally prepared and dispatched within 30-40 days of claim approval, subject to product availability and production requirements.
  • Customized replacement products will follow the originally confirmed specifications.
  • If an identical replacement is unavailable, our team will contact the customer regarding an appropriate alternative or refund, as applicable.
  • Return shipping arrangements for approved damage or defect claims will be communicated by our support team.
  1. Refund Policy

Refunds may be considered under the following circumstances:

  • The ordered product cannot be fulfilled by Rabari Artistry.
  • A verified damaged or defective product cannot reasonably be replaced.
  • An order is cancelled by Rabari Artistry due to unavoidable circumstances.
  • A refund is otherwise approved under applicable consumer protection laws.

Refund Processing Terms:

  • Approved refunds will generally be initiated within 3-7 business days of final approval.
  • Refunds will be processed through the original payment method wherever possible.
  • Actual crediting time depends on the bank, payment gateway or financial institution.
  • Shipping charges are generally non-refundable unless the refund is due to an error attributable to Rabari Artistry or otherwise required by applicable law.
  1. Order Cancellation Policy
  • Orders may be cancelled before production or dispatch begins, subject to confirmation by our support team.
  • Once production has started, customized and personalized orders cannot ordinarily be cancelled.
  • Orders already dispatched cannot be cancelled through our standard cancellation process.
  • If an order is cancelled by Rabari Artistry, an eligible refund will be initiated.
  1. Non-Returnable Products

The following products are generally not eligible for change-of-mind returns or exchanges:

  • Customized and personalized artwork.
  • Made-to-order products.
  • Artwork created using customer-provided names, photographs, messages or designs.
  • Products damaged due to mishandling, misuse or improper installation after delivery.
  • Products with minor variations in colour, texture, shape or finish arising from their handmade nature.

This exclusion does not apply where a product is defective, damaged, misdescribed or otherwise eligible for a remedy under applicable law.

  1. Handmade Product Disclaimer

Rabari Artistry specializes in unique handcrafted creations.

Due to the handmade nature of our products, slight variations may occur in:

  • Colour combinations and shades.
  • Natural pebble shapes and sizes.
  • Resin patterns and textures.
  • Hand-painted details and finishing.
  • Decorative arrangements and materials.

These variations are natural characteristics of handmade artwork and are not considered defects when the product substantially matches its description and confirmed specifications.

  1. Return Shipping & Charges
  • For approved damaged or defective product claims, return shipping arrangements will be communicated by Rabari Artistry.
  • For other approved returns, shipping charges and responsibility will be communicated before the return is arranged.
  • Customers must obtain prior written authorization before sending any product back.
  • Unauthorized return shipments may not be accepted.
  1. International Orders
  • International orders follow the same eligibility requirements for damage, defects and refunds.
  • Customs duties, import taxes and international shipping charges are generally non-refundable unless required by applicable law.
  • International return shipping arrangements will be decided on a case-by-case basis.
  • Customers must contact us before sending any international return shipment.
  1. How to Request a Return, Replacement or Refund

Please contact our customer support team with the following details:

  • Order ID.
  • Customer name.
  • Registered mobile number or email.
  • Description of the issue.
  • Clear product photographs.
  • Original unedited 360° unboxing video, wherever applicable.

Customer Support Details

Brand: Rabari Artistry
Website: www.rabariartistry.com
WhatsApp: +91 9549026253
Email: support@rabariartistry.com

  1. Policy Updates

Rabari Artistry reserves the right to update or modify this policy when necessary. Revised policies will be published on our official website.

Nothing in this policy is intended to restrict or exclude any mandatory consumer rights or remedies available under applicable laws.

THANK YOU FOR CHOOSING RABARI ARTISTRY!

Every handmade creation tells a story. We value your trust and are committed to providing a transparent, reliable and delightful shopping experience.

Rabari Artistry – Turning Emotions Into Handmade Memories.