At Rabari Artistry, each product is thoughtfully handcrafted with care, precision, and attention to detail. Due to the artistic and handmade nature of our products, we maintain a transparent and fair refund and return policy.
1. Returns Eligibility
We accept returns only under the following conditions:
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The item is damaged during transit
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You received the wrong product
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The product has a major manufacturing defect
To be eligible for a return, the item must:
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Be unused and in original condition
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Be returned in its original packaging
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Be reported within 48 hours of delivery
2. Non-Returnable Items
Since our products are handcrafted and often made-to-order, the following items are non-returnable:
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Custom-made or personalized products
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Handmade décor items with minor natural variations
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Sale or discounted items
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Used or damaged items after delivery
Please note: Slight variations in color, texture, or design are a natural part of handcrafted art and are not considered defects.
3. Refund Policy
Refunds will be processed only after the returned product is received and inspected.
If approved:
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Refunds will be issued to the original payment method
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Processing time: 5–10 business days
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Shipping charges (if any) are non-refundable
Rabari Artistry reserves the right to deny refunds if the returned item does not meet our return conditions.
4. Replacement Policy
In case of damaged, defective, or incorrect items, we offer a replacement instead of a refund wherever possible.
Customers must share:
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Order ID
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Unboxing video (mandatory for damage claims)
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Clear photos of the product and packaging
This helps us ensure a quick and fair resolution.
5. Cancellation Policy
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Orders can be cancelled within 12 hours of placing the order.
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Once the product is handcrafted or shipped, cancellations may not be possible.
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Custom or personalized orders cannot be cancelled once production has started.
6. Return Shipping
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Customers must contact us before initiating any return.
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Return shipping instructions will be shared via email.
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In case of damaged or wrong product, return shipping will be covered by Rabari Artistry.
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For other approved returns, shipping costs may be borne by the customer.
7. How to Request a Return or Refund
To request a return, replacement, or refund, please contact us within 48 hours of delivery:
Email: [your email address]
Include:
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Order Number
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Product photos
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Issue description
Our team will review and respond within 2–3 business days.
8. Important Note for Handcrafted Products
All Rabari Artistry products are handmade and inspired by cultural craftsmanship. Minor imperfections, texture differences, or slight design variations are part of the artistic process and make each piece unique.
9. Contact Us
For any refund, return, or order-related queries, please contact:
Rabari Artistry
Email: support@rabariartistry.com
Phone: +91-9887343433